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Where is my item?Here is a checklist you can use to troubleshoot a missing item: Has the item been released in Commerce 365? What value is set for the Status field? This should be set to Enabled. When set to Disabled, an item can never be found on the Magento front-end. What value is set for the Visibility setting for this item? When set as Not visible individuall...
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Where are my categories?Usually making changes to a category tree should result in an immediate update on the front-end. However, if this is the first time you are working on your category tree, or if you are working on a new category structure that has to replace the existing one, there is one additional step to take. Go to the Magento Backend > Stores > All Stores. In...
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I don’t see my Business Central prices & discountsFull support for Business Central (customer(group) specific) pricing & discount requires you to activate the Commerce 365 B2B module in both Business Central and Magento. Extension Management To check whether the B2B module is installed in your Business Central environment, go to Extension Management. Under publisher NVision Commerce Solutions y...
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The extension 'Commerce 365' is making a request to an external serviceThe extension 'Commerce 365 for Magento by NVision Commerce Solutions B.V.' is making a request to an external service. Do you want to allow this request? This happens if you install the extension in a Sandbox Environment. Select Allow Always and click continue.
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How to provide detailed support infoWhen researching issues or when someone from the NVision support team is asking for detailed information, in the menu go to Integration > Synchronization Log. Locate the relevant entry. Click on Entry No. to open the Synchronization Log Entry to view more details. When requested to provide more information for support, save both the Request O...